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FAQs, quick fixes, and official info on every feature.
Can't find your question here, try our support forums.

General questions:

We are sure you have these questions in your mind.

Shotcut Track is a web analytics and user behavior site. Shotcut Track have feature which matter the most with tight security measurements.

You will find the guide of every CMS or general guide here.

Did we miss anything? Just contact us, and we will add it.

No. It does not slow the website at all as the javascript code is running asynchronously and waits for the page to be ready until it executes and starts the tracking process.

There are some cases where a visitor can be excluded from tracking:

  1. Visitor has a browser which has JavaScript disabled.
  2. Visitor has a browser which has localStorage disabled or not working.
  3. Visitor has a browser/browser plugin that is blocking tracking.
  4. Visitor has a opted-out of tracking from your website.

Security & APIs:

Few questions on Security and APIs.

We take security very seriously. We have taken many steps to secure your account with Anti phishing code, Two-factor authentication & Logs.

You data is very secure with our professional security expect. We develop everything thing with high security measurements.

You can find your API in Dashboard>API or Just click here.

Make sure you are logged in.

You can find your API in Dashboard>API>API Documentation or Just click here.

Make sure you are logged in.


Everything about payment.

We accept payments via credit cards, PayPal & crypto as well.

But right now, just contact for pro or elite or custom plan.

Yes, you definitely can cancel your subscription and, you will still have access to all the features that you already paid for until the end of paid date range.

Yes, an invoice will be automatically generated for you after any payments from your account.

We do offer refunds in case something goes wrong or you change your mind, simply contact us if needed.